Question 1

What is your return policy?

Accepted Answer

We want you to be completely satisfied with your purchase. So, if something isn’t right or you’re not completely satisfied, we have a 30-day returns policy* for products in good and resalable condition.   For more information, visit our Returns and Refunds page.

*Return shipping fees apply

Question 2

How do I initiate a return?

Accepted Answer

To initiate a return or refund request, please follow the steps outlined in our Returns and Refunds page.

Question 3

My order arrived but I ordered the wrong size. Can I do an exchange?

Accepted Answer

We do not have an exchange option at this time; however, you can initiate a return* for eligible purchases and place a new order at your convenience.

*Return shipping fees apply

Question 4

What if I receive a damaged or incorrect item?

Accepted Answer

Please contact us with a photo of what was received, and we’ll take care of it right away.

Question 5

How long does it take to process a refund?

Accepted Answer

For most items, it typically takes 7-10 business days to process a return.

Once the return is processed, we’ll refund your original form of payment and we’ll be sure to send you an e-mail notification so you know it’s gone through.

FAQs

What is your return policy?

How do I initiate a return?

My order arrived but I ordered the wrong size. Can I do an exchange?

What if I receive a damaged or incorrect item?

How long does it take to process a refund?

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