FAQs

We want you to be completely satisfied with your purchase. So, if something isn’t right or you’re not completely satisfied, we have a 30-day returns policy* for products in good and resalable condition. For more information, visit our Returns and Refunds page.(https://www.musepets.com/shipping-returns) (https://www.musepets.com/shipping-returns) *Return shipping fees apply

To initiate a return or refund request, please follow the steps outlined in our Returns and Refunds page. (https://www.musepets.com/shipping-returns)

We do not have an exchange option at this time; however, you can initiate a return*(https://www.musepets.com/shipping-returns) for eligible purchases and place a new order at your convenience. *Return shipping fees apply

Please contact us (https://www.musepets.com/contact)with a photo of what was received, and we’ll take care of it right away.

For most items, it typically takes 7-10 business days to process a return. Once the return is processed, we’ll refund your original form of payment and we’ll be sure to send you an e-mail notification so you know it’s gone through.